Question 1

What is GoGoBag?

Accepted Answer

GoGoBag is a platform for sending parcels abroad from Ukraine and within the country. Senders find a carrier on their own terms, and carriers get orders along the routes they already travel.

Question 2

How is GoGoBag different from other delivery services?

Accepted Answer

Forget spending hours searching for carriers in Telegram groups and on Facebook. In the GoGoBag app, you can find a trusted carrier in a few minutes, choose the price and terms yourself, and keep track of the whole process in one place.

Question 3

Which cities does GoGoBag operate in?

Accepted Answer

GoGoBag operates across Ukraine and on international routes. Carrier availability depends on the route and the date, so check the app.

Question 4

How do I download the app?

Accepted Answer

Download GoGoBag from the App Store or Google Play. It’s free.

Question 5

Can I use the service without a smartphone?

Accepted Answer

At the moment GoGoBag is available only as a mobile app for iOS and Android.

Question 6

What should I do if the app isn’t working properly?

Accepted Answer

Try updating the app to the latest version. If the problem persists, contact our support team and we’ll help.

Question 7

Do I need to verify my account?

Accepted Answer

Yes. When you sign up, we verify your account with your phone number. This is how we protect you and your data.

Question 8

Who has access to my personal data?

Accepted Answer

We protect your data in line with the EU GDPR. Only you and our team have access to it, and only to the extent needed to run the service.

Question 9

Do I need to sign up to browse carriers?

Accepted Answer

No. You can browse the carrier catalog without signing up. You only need an account when you’re ready to place an order.

Question 10

How do I find a carrier for my parcel?

Accepted Answer

Open the catalog, enter the route and date, and the app will show available carriers. Alternatively, post a request and carriers will send you their offers.

Question 11

How do I send a parcel abroad?

Accepted Answer

Describe your parcel in the app, enter the route, and choose a carrier from the catalog. The whole process takes a few minutes.

Question 12

Are there restrictions on what I can send?

Accepted Answer

Yes. The list of prohibited items depends on the destination country. See the full list in the shipping rules.

Question 13

Is urgent delivery abroad available?

Accepted Answer

Yes. Filter carriers by departure date and pick the earliest available trip.

Question 14

Can I cancel a request?

Accepted Answer

Yes. If the carrier’s terms don’t suit you, cancel the request and send it to another carrier.

Question 15

How much does delivery cost and how is the price set?

Accepted Answer

You agree on the price directly with the carrier. It depends on the route and on the parcel’s weight and size. GoGoBag charges no commission.

Question 16

How fast will my parcel be delivered?

Accepted Answer

It depends on what you agree with the carrier. Choose a carrier whose dates and times suit you.

Question 17

Does GoGoBag offer parcel insurance?

Accepted Answer

Not yet. We’re working on it. Until then, discuss any additional guarantees directly with the carrier.

Question 18

What if my parcel doesn’t arrive?

Accepted Answer

Contact our support team. We’ll look into it and help you find a solution.

Question 19

What if I have a dispute with a carrier or a customer?

Accepted Answer

Contact our support team. Our managers will review the situation and help you find a solution.

Question 20

Who can become a carrier on GoGoBag?

Accepted Answer

Private drivers with their own car, transport companies of any kind, and anyone who travels and wants to earn extra money. No special license is required.

Question 21

What kind of vehicle do I need?

Accepted Answer

Any vehicle, from a passenger car to a large truck.

Question 22

Is there a minimum number of trips?

Accepted Answer

No. You work at your own pace. A minimum applies only if you want PRO status: 5 or more trips a month.

Question 23

How do I get orders?

Accepted Answer

Create a trip in the app. It will automatically match you with parcel requests along your route and list your trip so customers can find it.

Question 24

Can I take several parcels at once?

Accepted Answer

Yes, as long as they fit in your vehicle and you’ve agreed on this with the customers.

Question 25

Can I set my own rates and terms?

Accepted Answer

Yes. You choose the price, timing and terms that suit you.

Question 26

How and when do I get paid?

Accepted Answer

You agree on the price, timing and payment method directly with the customer. Payment reaches your account once you complete the delivery and settle all the details with the customer.

Question 27

What does verified carrier status give me and how do I get it?

Accepted Answer

Verified carriers get priority in search and a trust badge on their profile, so customers see them first and contact them more often. To get the status, submit the required documents and add a photo to your profile. Verification takes up to 24 hours.

Question 28

What if a customer cancels an order?

Accepted Answer

The app will notify you of the cancellation, and you can accept other requests.

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